Staging policy draft: Final operational terms must be reviewed and approved before the Cortex store launches.
Returns, Refunds and Exchanges
Eligibility will depend on the product type, condition, packaging, warranty terms and the reason for the request.
Customers should retain the invoice, packaging, accessories and warranty documentation. Final time limits, exclusions and refund methods will be approved before launch.
Products should not be returned to stock until they have been physically inspected and approved.