Staging policy draft: Final operational terms must be reviewed and approved before the Cortex store launches.
Privacy Policy
Cortex may collect information required to operate customer accounts, process orders, arrange delivery, provide support and meet legal or accounting obligations.
Access to customer information should be limited to authorized personnel and approved service providers involved in fulfilling the customer’s request.
A complete privacy and data-retention policy will be approved before launch.
Customer chat
Messages sent through Chat with us are stored privately on CortexBD for our team to respond. A secure chat-session cookie lets this browser return to the same conversation for up to seven days. Our team can remove conversations from the active inbox; contact cortex.com.bd@gmail.com for privacy requests.
AI replies are optional. If you choose Gemini AI when available, your conversation messages and public store information are sent to Google to generate replies. Google may use free-tier API content to improve its products. Choose Talk to a person for manual support. Do not send passwords, payment details or sensitive documents in chat. WhatsApp opens a separate service and does not automatically transfer this chat.